At Style Shadow, we strive to provide a smooth shopping experience. Please review our cancellation and refund policy carefully:

 

Order Cancellations

 

Before Shipment: If you need to cancel an order, please reach out to us at info.styleshadow@gmail.com within 24 hours of placing it. If your order has not yet shipped, we will cancel it and issue a full refund.

 

After Shipment: Unfortunately, once an order has been shipped, we cannot cancel it. You may, however, initiate a return after receiving the item (see details below).

 

 

Returns & Refunds

 

We accept returns only if the item is defective or the incorrect product was sent.

 

Defective or Incorrect Item: If you receive a defective or incorrect item, contact us within 3 days of receiving the order. Provide your order number, a description of the issue, and photos if possible. We’ll guide you through the return process.

 

Return Condition: All items should be returned unworn, unwashed, and in their original packaging with tags intact.

 

Refund Process: Once we receive and inspect the returned item, we’ll process your refund to the original payment method within 2-3  business days. In some cases, it may take longer depending on your bank's processing times.

 

 

Non-Returnable Items

 

Please note that due to the nature of our products, certain items (such as custom or personalized orders) are not eligible for returns unless defective.

 

For any other inquiries, feel free to reach out to our support team at info.styleshadow@gmail.com We’re here to help!